Frequently Asked Questions
Everything you need to know about Artera Home products, shipping, and care.
What materials are used in Artera Home products?
We specialize in handcrafted home decor made from natural, sustainable materials such as seagrass, rattan, and water hyacinth. Each piece is woven by skilled artisans in Vietnam to ensure high quality and environmental responsibility.
How do I clean and maintain my woven baskets?
To maintain the beauty of your Artera Home pieces, simply wipe them with a dry or slightly damp cloth. Avoid using harsh chemicals or soaking the items in water, as natural fibers are sensitive to excessive moisture.
What is your shipping policy?
We offer standard shipping across the continental US. Orders are typically processed within 1-2 business days, and delivery usually takes between 5-7 business days depending on your location.
Can I return an item if it doesn't fit my space?
Yes, we offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original condition for a full refund, minus shipping costs.
Are your products ethically sourced?
Absolutely. Artera Home is committed to fair trade practices. We work directly with artisan communities to ensure fair wages, safe working conditions, and the preservation of traditional crafting techniques.
Do you offer wholesale opportunities for interior designers?
Yes, we have a dedicated trade program for interior designers and wholesale partners. Please contact our support team with your business credentials to receive information on bulk pricing and exclusive discounts.